Magic Home – Return and Exchange Policy

At Magic Home, we are committed to providing our valued customers with an exceptional shopping experience. In compliance with the commercial laws of the Kingdom of Bahrain, we have outlined the store’s official return and exchange policy below, which governs requests related to returns or exchanges for products purchased from our website.

1. General Conditions for Returns and Exchanges

Return and Exchange Period:
You may request a return or exchange of your product within 3 calendar days from the date of receipt. The delivery date confirmed by the shipping company will be considered as the official receipt date.

Product Condition:
The product must be in its original condition—unused, undamaged, and with the original packaging and accessories (if any). Returns or exchanges will not be accepted for products that are not in the condition in which they were delivered.

2. Products Not Eligible for Return or Exchange

  • Used or installed products

  • Products made to special sizes or specifications

  • Household items related to health or personal use

  • Final clearance sale items

3. Defective Products or Order Errors

If you receive a defective product or an incorrect order, we will cover the full cost of return or replacement and ensure you are fully compensated as per applicable regulations.

4. How to Submit a Request

To submit a return or exchange request, please contact us using the following methods:

Please include the following details in your request:

  • Order number

  • Customer name (as registered)

  • A clear image of the product

  • Brief description of the reason for return or exchange

  • Geographical location for product pickup (if applicable)

5. Refund Policy

If your return request is accepted, we will issue a refund to your original payment method within 14 business days from receiving the returned product.

  • Refunds exclude delivery and cash on delivery fees unless the return is due to an error from our side.

  • For electronic payments, any non-refundable fees charged by the payment gateway will be deducted.

6. General Provisions

  • Magic Home reserves the right to update or amend this policy without prior notice. Any changes will be posted on the website as soon as they are approved.

  • By completing your purchase on our website, you automatically agree to the terms and conditions outlined in this policy.

📍 Magic Home – Luxury Turkish Homeware Store
🌐 Website: www.magichomebh.com
📱 WhatsApp: 38152555 | 32228824
📍 Commercial Registration No.: 166877